What does an account manager do?
Customers on our “business” plan, will be assigned an account manager. Your account manager will understand your business and website. They will be your point of contact for all website-related enquiries. You can speak with your account manager about ideas you have for your website and ask for suggestions on how your website can be improved, discuss website-related business ideas and plan any website edits, updates or technical tasks. Your account manager will be available between 9 am and 5 pm, Monday to Friday. You will be able to contact them by email and/or book an appointment for a video call. Outside of those hours, you will still be able to submit website tasks 24/7 via your dashboard.