Customers on our “business” plan, will be assigned an account manager.
Your account manager will understand your business and website. They will be your point of contact for all website-related enquiries. You can speak with your account manager about ideas you have for your website and ask for suggestions on how your website can be improved, discuss website-related business ideas and plan any website edits, updates or technical tasks.
Your account manager will be available between 9 am and 5 pm, Monday to Friday. You will be able to contact them by email and/or book an appointment for a video call.
Outside of those hours, you will still be able to submit website tasks 24/7 via your dashboard.
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