What website/hosting information do I need to give you?
Usually just login details to your hosting provider and site software. Don’t worry if you aren’t sure, we can guide you.
How do I submit tasks?
If you are on our “Unlimited” or “Business” plan you can submit unlimited tasks 24/7. Once you have signed up you will be given access to your dashboard. You can submit tasks via the dashboard any time of the day or week and a member of the team will get it fixed.
We have a policy of completing one task at a time. If multiple tasks are submitted at once they will be put on hold until the previous task has been successfully completed and closed.
What is the difference between the “Unlimited” and “Business” plan?
The difference between the “Unlimited” and “Business” plan is that the “Business” plan includes an account manager.
On the “Unlimited” plan you can submit tasks 24/7 via your dashboard.
However, on the “Business” plan you can also speak with an account manager and consult on the needs of your business/website. If you prefer to be able to speak with someone that understands your website, its technology and your specific business needs then an account manager will provide that for you.
Can I submit tasks on the Start Up plan?
No. The Start-Up plan is our entry-level plan and does not come with tasks.
As part of the Start-Up plan, we host your website on our premium WordPress hosting, take daily website backups, complete monthly updates of plugins and themes, set up a staging site, SSL and CDN.
If you want to submit website tasks you will need to upgrade to the “Unlimited” or “Business” plan. Alternatively, you can submit individual tasks as a “Quick Fix” billed at £48 per task.
What does an account manager do?
Customers on our “business” plan, will be assigned an account manager.
Your account manager will understand your business and website. They will be your point of contact for all website-related enquiries. You can speak with your account manager about ideas you have for your website and ask for suggestions on how your website can be improved, discuss website-related business ideas and plan any website edits, updates or technical tasks.
Your account manager will be available between 9 am and 5 pm, Monday to Friday. You will be able to contact them by email, Slack or phone.
Outside of those hours, you will still be able to submit website tasks 24/7 via your dashboard.
What website tasks do you complete?
Our WordPress maintenance plans give you the ability to create unlimited website tasks with no limit on the number of hours we work. In addition, we will back up your website, perform daily updates of your WordPress core, plugins and themes – as well as continuously monitor your security setup, website health, and site speed.
We will always try to fix your website request but here is a list of some of the common requests we can resolve:
- Restrict website access
- Fix configuration file
- Fix connectivity issue
- Fix contact form errors
- Fix dead links
- Fix media upload errors
- Fix plugin errors
- Fix white screen of death
- Optimise for SEO
- (Re)Install WordPress
- Reset Admin Passwords
- Update WordPress
- Update plugins
- Install theme
- Update CSS
- Add custom code
- Add website content
- Install demo content
- Install Disqus
- Install Google Analytics
- Install a plugin
- Set up WordPress SSL
